Upgrading Phone System

I am happy to announce that we are in the process of upgrading the AlerG phone system. Our old system, although quite high end, was lagging in features compared to what many of you may be used to. Our phone ordering and phone customer service is still fully operational during this upgrade except for a few minor annoyances which you may or may not encounter.

There are 2 known issues which we are in the process of fixing. - these issues do not affect internet orders or e-mail which are on a completely different system.

1) silence after you have made a selection of one to more than 5 seconds before you hear a message saying you are being transferred or music on hold. (Keep holding and you will get through)

2) an occasional "this line is temporarily disconnected" message when dialing our 714 or 888 number (all physical lines are being used, call back and you will likely get through)

These issues tend to occur more often during peak hours. Please rest assured that they are not critical problems just annoyances and I sincerely apologize.

Solutions:
1) If you have the patience to hold through the silence you will eventually be connected. (The new system handles ext. numbers of up to 5 digits and is waiting for all the digits to be entered even if you press a single digit ext. such as 5 for directions , this is a configuration/programming issue that should be solved soon.)

2) If you get (2) it means all available lines are being used and you have been rolled over into a "catch all message". Just call again, our testing has shown that often redialing right away will get you through.