I wanted to inform everyone that AlerG, Inc. is in no danger of the wildfires in Southern California. I realized that some of our customers and suppliers were worried when I saw e-mails and was told about calls.
We are in an area that is safe from fires. The only thing that people here suffer from is the smoke depending on the direction of the wind.
The best news is that we were able to aquire several palletts of probably the last of the stock of high quality (hospital quality) air purifiers. Due to the large volume of walk in customers we are swamped and have put our priority for the next few days on handling air purifier orders and inquiries
Please be assured that ALL orders are being shipped out as normal. It is simply the time consuming customer service e-mails and calls that we are unable to respond to as quickly as we normally do.
If you have an urgent inquiry please be sure to indicate as much information, ideally a copy of the order or if it is a call to our express call center which is now also taking messages. Please give them enough information for us to prioritize responses. We get many messages that simply say "need more information."
Please understand that our priority right now is to help those who are suffering badly from the smoke inhalation. Things will return back to normal when the fires stop. I sincerely apologize for the inconvenience. Thanks. David
Thursday, October 25, 2007
We Are Ok from WildFires- Air purifiers in stock.
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Davids Allergy blog
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Monday, October 22, 2007
Fires in Southern California
Some of you have probably heard about the terrible fires fanned by the strong winds. The smoke is quite bad even here in Costa Mesa and Newport Beach. I had to shut all my doors and windows tightly and run all my air purifiers on High. This kept the smoke at bay to the point I could sleep without waking up ill.
We have had the most incredible run of high end air purifiers locally and I have had to work with our suppliers to get stock replenished fast. I personally talked to many customers today as they came in to buy air purifiers. Several were suffering personally or were buying for their asthmatic/allergic children who were in great distress.
The only thing I can say is I am glad I could help them. We still have some available for pickup or overnight shipment. If the tag on our website says In-Stock we can ship the same day. Anyone, looking to pick up an IQAir unit in person which in my opinion is probably the best for people very sensitive to smoke should call first.
We are going out of our way to rent a truck to pick up several pallets tommorrow morning Tuesday Oct 23 which means we can ship same day, but in person pickups will not be available till the afternoon.
People who are not very sensitive can consider Blueair (next best for smoke and quieter) or AustinAir which is ideal for those who are only moderately sensitive.
We apologize for the inconvenience. For those out of this area not having this issue, please consider buying a good air purifier before a situation like this occurs. Even the American Lung Association suggests pre-empting the situation.
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Davids Allergy blog
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10:06 PM
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